Return & Refund Policy

Your Satisfaction Is Our Priority

At Lifestyle Roads Food and Restaurants, we stand behind the quality of every product we offer. Because we specialize in gourmet foods, specialty ingredients, and professional kitchen tools, certain items require specific return guidelines.

Please review our policy below to understand eligibility, timelines, and procedures.

Satisfaction Guarantee

If your order arrives damaged, defective, or does not meet our quality standards, we will make it right.

Depending on the situation, we may offer:

• Replacement

• Store credit

• Full refund

All claims must be submitted within the timeframes listed below.

Perishable Items (Cheese, Meats, Meal Kits, etc.)

Due to food safety regulations, perishable items cannot be returned.

However, if your perishable item arrives:

• Damaged

• Spoiled

• Incorrect

• Missing

• Compromised during shipping

You must contact us within 24 hours of delivery.

To File a Claim:

1. Email support@lifestyleroadsfoodandrestaurants.com

2. Include your order number

3. Attach clear photos of the issue

4. Provide a brief description

Once reviewed, we will issue:

• A replacement shipment, or

• Full refund/store credit

Returns of perishable goods are not required for safety reasons.

Non-Perishable Food Items

We accept returns on unopened, unused, and sealed non-perishable food products within 14 days of delivery.

Conditions:

• Item must be unopened

• In original packaging

• Not damaged or altered

Return Shipping:

• Customer is responsible for return shipping costs

• Shipping fees are non-refundable

Refunds will be issued once the item is received and inspected.

Kitchen Tools & Cookware

We accept returns on unused kitchen tools and cookware within 30 days of delivery.

Return Requirements:

• Item must be unused

• In original packaging

• With all included components and manuals

Refund Details:

• Full refund for unused items

• 15% restocking fee may apply for opened but unused items

• Return shipping covered only for defective products

Used cookware or tools showing signs of wear may not be eligible for refund.

Non-Returnable Items

The following items are not eligible for return:

• Opened food items (unless quality issue)

• Custom or personalized gift baskets

• Final sale items

• Gift cards

• Meal kits after delivery date

• Subscription boxes already processed/shipped

Order Cancellations

Orders may be canceled within 12 hours of placement, provided they have not entered processing.

Perishable orders cannot be canceled once prepared for shipment.

Refund Processing Time

• Approved refunds are processed within 5–7 business days

• Refunds are issued to the original payment method

• Processing time may vary depending on your bank or card provider

Subscription Orders

For meal kits or subscription boxes:

• You may pause, skip, or cancel anytime before the next billing cycle

• Cancellations must be made at least 72 hours before shipment

• Once a subscription order has processed, it cannot be refunded

Damaged Packages

If your package arrives visibly damaged:

• Take photos before opening

• Save packaging materials

• Contact us within 24 hours

We may coordinate directly with the carrier to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Lost packages due to incorrect address

• Spoiled perishables resulting from address errors

• Additional reshipping fees

How to Start a Return

Email: support@lifestyleroadsfoodandrestaurants.com
Include:

• Order number

• Product name

• Reason for return

• Photos (if applicable)

Our support team will respond within 24 hours (Monday–Friday).

Our Commitment

We carefully curate every product and follow strict quality standards. If something does not meet expectations, we will work quickly to resolve it.

Lifestyle Roads Food and Restaurants
Curated Quality. Exceptional Flavor. Guaranteed Satisfaction.